if you would prefer to talk to one of our support members, kindly enter your Name, email and phone number in the fields below and click “Yes”. Otherwise, please click “No” to return to the full complaint form.
As a global regulated investment firm we take all complaints very seriously. In line with the regulation we have established a complaint handling procedure of which this form is a mandatory part of the procedure. Upon receipt of this complaint form duly completed, a thorough investigation of your claim(s) will be conducted with full priority and a preliminary answer will be provided to you 21 days from the day your complaint is officially submitted.
If you have any questions or concerns, please feel free to contact our Customer Support Department at support@finoglob.com
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Fino Glob broker was created by traders with years in the industry. Our mission is to provide an accessible and intuitive way for traders of all levels to invest.
Please note that with the registration of an account on the site https://finoglob.com/, you enter into an agreement for transactions with non-deliverable OTC financial instruments with Leverate Capital Markets Limited Liability Company, which is a legal entity of the Republic of Belarus with a registration number 193295922 at the address: Republic of Belarus, 223050, Minsk region, Kolodischansky s / s, ag. Kolodishchi, st. Minskaya69a-2, office. 34 and included in the register of forex companies, which is confirmed by the certificate of inclusion in the register of forex companies dated July 1, 2021, No. 21, issued by the National Bank of the Republic of Belarus.
Risk Warning: Trading leveraged products such as Forex and CFDs involves a high degree of risk and may not be suitable for all investors. You must be prepared to sustain a total loss of any funds deposited with us, as well as any additional loses, charges, or other costs we incur in recovering any payment from you. Before deciding to trade the products offered by us, you should carefully consider your objectives, financial situation, needs and level of experience. You should also be aware of all the risk associated with trading on margin.